Returns & Exchanges

At 111SKIN, we want you to be completely satisfied with your skincare journey; if you are not entirely happy with your purchase, we offer a 30-day return policy for products in their original, unopened condition.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal or contact our customer care team within 30 days of receiving your order to request a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the unused items in their original luxury packaging, ensuring all protective seals are intact to qualify for a full refund.

• 3.
  Ship the Items

  Affix the provided prepaid shipping label to your parcel and drop it off at your nearest authorized courier location, keeping a copy of your tracking receipt.

• 4.
  Quality Inspection & Refund

  Once our warehouse receives and inspects your return, your refund will be processed to the original payment method within 7-10 business days.